Refund Polices

We strive to ensure that you are completely satisfied with your purchase. To facilitate a smooth return process, please adhere to the following guidelines:

1. Refund Request Window: You have up to 10 days from the date of receipt to request a refund. After this period, we will not be able to process any refund requests.

2. Notification Requirement: To initiate a refund, you must notify us within the 10-day period. Please send an email to [your customer service email] with your order number and a brief explanation of the reason for the refund.

3. Proof of Condition: To qualify for a refund, you must provide proof that the item is in its original condition. This includes a video recording that clearly shows the contents of the package upon opening. The video should capture the entire process of unboxing the item, including any visible defects or discrepancies.

4. Submission of Proof: Upload the video proof to [specified platform or method for submission] and include your order number and contact information in the email. Failure to provide adequate proof may result in a denial of the refund request.

5. Processing Time: Once we receive your refund request and video proof, we will review the information and process your request within [specify processing time, e.g., 5-7 business days]. Refunds will be issued to the original payment method.

6. Return Shipping: If a return is required, we will provide instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

7. Exceptions: This refund policy does not apply to items marked as non-returnable or customized products. Please refer to the specific product details for any exceptions.

For any questions or additional support, please contact our customer service team at [your customer service contact information].

Thank you for shopping with us!